We enclose instructions and a return document with each shipment, but do not attach a return label. Before you can make a refund, you must generate a refund number through your account.

Please follow the steps below:

Log in to your WEARLUUN account

Order overview

In the "Order overview" area, click on the order you want to return.

Return

At the bottom of the preview of the order you want to return, click the "Return" button.

Products

Mark each product from the order you want to return.

GLS or DHL

The return method is only a collection from GLS or DHL from the address

Confirm and Send

Fill in the required information and click on the "Confirm and send" button.

If you have selected collection, the delivery service will collect your package within the next working day, and you will receive a confirmation SMS on the day of collection.

If you need help or the return function is not possible, contact our support.

After we receive and verify the returned products, the refund will be made by the payment method you used when ordering.

We do not return clothes that have a embroidery.

Please pay attention to return all products to us in the condition in which you received them.