Help

Payment types:

There are three ways to pay in the wearluun.com web store.

• By bank transfer or general payment slip
• Paypal
• Credit cards

1. By bank transfer or general payment slip

If you have chosen to pay by bank transfer or general payment slip, we will send an order confirmation to your e-mail address. Labtex d.o.o. team will contact you as needed.

If you have chosen to pay for the product via a general payment slip, the user must fill in the following information on the payment slip:

Payment on IBAN: Labtex d.o.o. IBAN: HR0424020061100849852

Call number: 99 - bid number

Recipient:

Labtex d.o.o.

Slavonska avenija 52g

10000 Zagreb

Croatia, European Union

OIB: 14047473247

Upon receipt of payment, we will send you the ordered products. Ordered products are delivered to the customer in accordance with the terms of delivery.

2. Online payment for PayPal users.

If you choose to pay via PayPal, Wearluun will get you redirected to the PayPal system. You can find more about PayPal here

3. Credit card payment

Payment by card is made online via the CorvusPay service. Cards with which you can make a purchase are American Express, Diners, Visa, Maestro, MasterCard, Discover.

Payment security statement:

The most modern methods of personal data protection (SSL) protocol with 128-bit data encryption and MD5 algorithm are used for payment. The ISO 8583 protocol ensures that the exchange of data between the payment system and the authorization centers of card companies takes place in a private network, which is protected from unauthorized access by a double layer of firewall.

We deliver via courier services GLS and DHL, with the usual delivery time being 1-2 business days.

If the ordered product is out of stock and needs to be custom-made for you, the delivery time may be slightly longer (7-14 business days). In the case of this extended delivery period, you will be notified via email by our customer support.

As soon as we prepare the goods for shipment, we will send you a tracking code, allowing you to check the status of your shipment at any time (GLS and DHL).

If the products are not delivered within the expected timeframe (up to 14 business days from dispatch), please email us at [email protected] so that we can take the necessary steps. For deliveries to islands, the delivery time may be somewhat longer.

In case you forgot your password, you have a "Forgot password" under your log in form which takes you to the password reset form where you type in your e-mail address for password recovery.

Our Newsletter regularly informs you about current offers, news and events in Wearluun. It is completely free and without obligation. So subscribe quickly and stay up to date! Simply fill out the form below, click send and in the future you will receive information about offers from Wearluun by e-mail. You can unsubscribe at any time via the link in the newsletter.

Our offer can be searched based on two basic principles:

  1. Search using a search engine that is structured so that at the beginning of typing the desired term in the search engine field itself, results can appear in the drop-down menu that can be selected or by typing the entire term and selecting the Search field
  2. You can search for products without using a search engine, by searching certain thematic areas (left menu) . In the left menu, it is possible to select the desired area. After selecting the desired area, the products are listed.

By a special regulation of the European Union, from 15 February 2016, it will be possible to resolve disputes related to online shopping throughout the EU via the ODR platform, which you can access here.

This means that if you encounter a problem during an online purchase within the EU (defective product, inability to replace the product, etc.) you can file your complaint in a faster and easier way at the link above.

The platform can be used by both consumers and traders, and complaints can be lodged in any of the 23 official EU languages.