Help

Payment methods

Payment types:

There are three ways to pay in the wearluun.com web store.

  • By bank transfer or general payment slip
  • Paypal
  • Credit cards

1. By bank transfer or general payment slip

If you have chosen to pay by bank transfer or general payment slip, we will send an order confirmation to your e-mail address. Labtex d.o.o. team will contact you as needed.

If you have chosen to pay for the product via a general payment slip, the user must fill in the following information on the payment slip:

Payment on IBAN: Labtex d.o.o. IBAN: HR0424020061100849852

Call number: 99 - bid number

Recipient:

Labtex d.o.o.

Slavonska avenija 52g

10000 Zagreb

Croatia, European Union

OIB: 14047473247

Upon receipt of payment, we will send you the ordered products. Ordered products are delivered to the customer in accordance with the terms of delivery.

 

2. Online payment for PayPal users.

If you choose to pay via PayPal, Wearluun will get you redirected to the PayPal system. You can find more about PayPal here

 

3. Credit card payment

Payment by card is made online via the CorvusPay service. Cards with which you can make a purchase are American Express, Diners, Visa, Maestro, MasterCard, Discover.

Payment security statement:

The most modern methods of personal data protection (SSL) protocol with 128-bit data encryption and MD5 algorithm are used for payment. The ISO 8583 protocol ensures that the exchange of data between the payment system and the authorization centers of card companies takes place in a private network, which is protected from unauthorized access by a double layer of firewall.

 


 

 

 

Delivery options

We deliver via the GLS and DHL delivery service, and in most cases the goods are sent for delivery on the same or next working day after receiving the payment (transfer, card), if we receive the payment by 12 noon. If you have chosen to pay for the goods upon collection (cash on delivery), the goods are in most cases sent for delivery the same or the next working day after receipt of the order, provided that the order is made by 12 noon.

As soon as we prepare the goods for delivery, we send you a tracking code with which you can check the status of your shipment (GLS and DHL) at any time.

If the goods do not arrive within the expected period (2-5 working days from delivery, according to the rules of the delivery service), send us an email to info@wearluun.com to take the necessary measures. For orders to the islands, delivery usually takes a little longer (3-5 working days).

User registration and password recovery

In case you forgot your password, you have a "Forgot password" under your log in form which takes you to the password reset form where you type in your e-mail address for password recovery.

Newsletter subscription

Our Newsletter regularly informs you about current offers, news and events in Wearluun. It is completely free and without obligation. So subscribe quickly and stay up to date! Simply fill out the form below, click send and in the future you will receive information about offers from Wearluun by e-mail. You can unsubscribe at any time via the link in the newsletter.

Search

Our offer can be searched based on two basic principles:

  1. Search using a search engine that is structured so that at the beginning of typing the desired term in the search engine field itself, results can appear in the drop-down menu that can be selected or by typing the entire term and selecting the Search field
  2. You can search for products without using a search engine, by searching certain thematic areas (left menu) . In the left menu, it is possible to select the desired area. After selecting the desired area, the products are listed.

 

Customer complaints

By a special regulation of the European Union, from 15 February 2016, it will be possible to resolve disputes related to online shopping throughout the EU via the ODR platform, which you can access here.

This means that if you encounter a problem during an online purchase within the EU (defective product, inability to replace the product, etc.) you can file your complaint in a faster and easier way at the link above.

The platform can be used by both consumers and traders, and complaints can be lodged in any of the 23 official EU languages.